Filevine Support by Vineskills

Get expert support from a certified human who knows Filevine, available around the clock on weekdays.

Need hands-on support with Filevine?

Chat, Zoom, phone, or email. Share your screen and get help while you're still in the workflow you need help with.

Chat, Zoom, phone, or email. There’s no portal to learn first.

Share your screen on Zoom for immediate help, or invite a Support Specialist into your Filevine org so we can solve it for you directly.

We document exactly how the fix was done, so your team can keep a record for the future and handle it next time.

Available around the clock on weekdays, excluding federal holidays. Up to 5 hours per calendar month of Filevine support.

Focused on Filevine and LOIS; limited support for other products. Available if you're new to Vineskills or haven't worked with us in over a year.

HOW WE CAN HELP

In-the-moment assistant to help with a specific problem or to troubleshoot something that needs immediate attention.

Any support person on our team who is available.

Reactive; you hit a wall and need help.

Up to 5 hours of support per month.

A partner that gets to know your business, your workflows, and provides both strategy and the hands-on support you need to get it done.

A dedicated point of contact; the same person or team, ongoing.

Scoped to your needs.

Proactive; long-term strategy and continuous improvement of your Filevine.